Customer Reviews:
 So-So product, bad customer service from SanDisk September 30, 2008
4 out of 4 found this review helpful
While it worked, this was a great product. When I purchased this product I was interested only in an mp3 player (no need for video too) and the Clip looked perfect. My Clip (blue) was used for approximately 2 - 2.5 hours per day during my lunch hour and during my workout. I purchased in mid-January and by late August the battery malfunctioned and refused to power on the player. I took a few trips around the internet to find any way to solve the problem that would not end with having to contact SanDisk's customer service. For my particular problem, warranty replacement was the only cure. It took three weeks of emails to customer service to finally get them to agree that the power issue would not be fixed by multiple downloads/installs of the latest firmware and agree to the return of my product for replacement. Then just over a week after I shipped my Clip to SanDisk I received yet another email that it would be 7 to 10 business days before I received the replacement product.
This little player was wonderful when it worked, but I won't be buying another SanDisk mp3 player, that's for sure. SanDisk customer service does not just email you, they send you an email telling you that you have received a message in your SanDisk eBox at their website and if you just follow the links you will be able to read the message and follow the appropriate customer service suggestions to repair your product. The eBox was only a slight annoyance compared to waiting days for any kind of response in the first place. And the suggestion that I repeat (three times) steps I had already taken in regard to the firmware and a soft reset and then reformatting the product got pretty annoying too.
If you buy one and it works (and keeps working) great for you. If you buy one and the battery fails, forget customer service and just buy a new product. (I went with the Creative Zen.) I expect a new Clip from SanDisk (per the warranty) to arrive soon and plan to keep it in the box. If nothing else, it's at least a pretty product.
 old dog new tricks September 30, 2008
This my second mp3 player. My first was so complicated I had to throw it out. This one is a breeze. I download to media player, move to sync and transfer. I have music to garden, fly, and walk the dogs. The sound is good. The earphones are okay. The size is perfect.
Great player September 14, 2008
This player is easy to operate, the charge is long, plays excellent.
Kids love it.
Great Product August 23, 2008
Very easy to use. I purchased it mainly for audio books. I especially enjoy the sleep mode.
 Great For the Price - Not Perfect July 27, 2008
0 out of 1 found this review helpful
I've had my blue SanDisk 2GB for a couple of months now and I really like it. You will not find a better 2GB MP3 player on Amazon.com for under $50. It has many different features and modes (It has FM radio, but I would LOVE an AM radio feature on it as I listen to quite a bit local sports talk radio). However, that is besides the point. The only two things I don't like are:
1) The USB cord is very short and it connects extremely tightly to my Sandisk. So much so that I really have to use quite a bit of force to disconnect it from the cord.
2) It seems to take an awfully long time to charge the battery. My old MP3 player was a Creative Muvo and it charged rather quickly - plus it seemed that a charge on the MUVO lasted longer than a charge on this Sandisk.
Having said that, I do like it and would recommend it as an alternative to buying a more expensive iPod or MP3 player.
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