Customer Reviews:
 Good until... March 16, 2007
I bought my Zen Micro about a year ago. I loved it because it had great features at a great price. The music is pretty good and it holds a lot. The radio is good once you get it to tune. The way it is designed is great and the voice recording is useful.
A few weeks ago though, my problems with it started. If you charge the battery when it is half-way, it makes the battery last a LOT less. It started dieing very soon. I tried to charge it, but when you take out the battery and turn it on it goes to a recovery screen. You can't get out of it easily. It is helpful but never delete the firmware. It says you can reload it onto the player through a USB plug, but you can't easily at least. Since it was more than 60 days old, they wouldn't let me talk to them over the phone. Also, it was more than a year ago so they wouldn't even help me by e-mail. They left me with a small "knoledge database" that didn't help at all. They did say though that for $12.99 you could get a 30 minute session with a "Creative tutor." I took a search to finally find the phone number. Finally I got in contact with a person and told him my problem. He told me that I could send it in and get it repaired for $60 to $100 plus $12.99 for shipping back and whatever I pay for shipping to get there. Disgusted, I decided not to pay, and just got a new player.
So I am here to tell you that while the Zen Micro might be good, the service is absolutely terrible. Even Apple which I heard doesn't have great service has better service than Creative.
[...]
 Don't buy! Fine product with bad hardware problems. January 20, 2007
I got this when it first came out and like everyone else, I had the headphone jack problem. Creative wanted me to pay 90 some dollars to get it fixed. Yeah ight, for a major defect that was THEIR problem and if you weren't under warrent then too bad?!?! Not only that but the software wouldn't let me well do anything. I had to go install a new media center just to sync music. This would have been the Ipod killer if it didn't have crap service and hardware problems. Don't waste your money on Creative.
Good Initially but Won't Work Now January 18, 2007
I loved this little guy when I first bought it (about 18 months ago). Now, it won't connect via USB (maybe one time out of 10) and it freezes up when playing. I've tried everything to clean it up and correct the problem, but it still freezes. Sadly, I'll be buying a replacement from somebody else because I liked the software and easy of use.
Unusable ... but good while it lasted. January 6, 2007
As with everyone else, I have to wiggle and jiggle my headphone jack to get it even remotely close to working. This makes it not only impossible to use when running, but even when just walking or moving at all. For the same price you could get an iPod or better.
 Disappointed - good product but very unreliable January 3, 2007
1 out of 1 found this review helpful
As many other reviews have agreed, I liked mine until it broke - in two ways. Same headphone problem as others, but that was nothing compared to the total meltdown it then experienced. Now I can't even turn it on, and I've only owned it 11 months. I liked the space, features, setup, etc. but that makes me all the more sad that it's hopelessly broken. Try another brand, because if you buy this one you will just end up buying the other brand in a few months anyway.
|
